Portfolio Company Opportunities

Who We Are

SensorUp, the global leader in enterprise software for methane emissions Measurement, Reporting, Verification, and Repair (MRVR), is serving the needs of oil and gas companies worldwide. With SensorUp Gas Emission Management Solutions, these enterprises are effectively executing their comprehensive methane detection and repair initiatives, ensuring they meet the most stringent emissions reporting standards. Providing support for the most recent multi-scale methane measurement technologies, contemporary reconciliation protocols, and interoperable open standards, SensorUp represents the cutting-edge of industry solutions. Its bedrock technology is an award-winning geospatial IoT platform, recognized by NATO, seamlessly connecting real-time operational data with predictive capabilities and task execution. Since its inception in 2014, SensorUp has claimed its place as the world's preeminent authority in geospatial sensor web. Pioneering and spearheading the development of several international sensor web standards for the United Nations' ITU-T and the Open Geospatial Consortium (OGC), the impact is far-reaching. These key enabling standards are integral to millions of sensors globally, forming the backbone of the world-wide sensor web.

Our Vision

At SensorUp, our vision is to lead the world in groundbreaking emissions software solutions, powering the fight against harmful methane emissions in the oil and gas industry. Through our advanced enterprise software and multi-scale methane measurement capabilities, we commit to assist businesses in their comprehensive detection and repair initiatives, setting a new standard in emissions reporting. Our dedication to the development of universal sensor web standards is creating a more connected, transparent, and responsible world. As we navigate the future, we aim to revolutionize the industry, cease methane leaks, and contribute to a cleaner, healthier planet.

The Role

SensorUp is hiring a Customer Success Manager who is focused on delivering value to our customers and partners. Responsibilities include providing product support to clients; understanding customer data, operational workflows, and system requirements; providing training on the SensorUp platform; and keeping up with industry trends and regulatory requirements to improve customer experience and value. Managing these responsibilities may include weekly client touchpoints, building and managing delivery timelines, attending industry events, and communicating with the rest of the SensorUp team.

Your Influence

• Customer Success Management: Understand oil and gas industry reporting requirements and associated measurement data to provide ongoing technical product support, and help clients effectively utilize SensorUp products to achieve emission results.
• Project Management: Onboard new clients, including setup, configuration, and training. Develop and manage delivery timelines, ensuring all project milestones and deadlines are met.
• Sales Enablement: Support sales teams by offering customer account knowledge, and facilitating communications to enable sales teams to close deals. Liaise with product engineering to ensure requirements discovered in sales processes are understood and feasible.
• Success in 30 days: Understand the SensorUp product and begin to shadow existing client interactions. Assist with client data onboarding and training. Understand our customer’s pain points and how we provide value.
• Success in 60 days: Lead client account management, begin to factor in regulation and customer needs into customer deployment and delivery.
• Success in 90 days: Manage client delivery timelines, outline project milestones, and handle client technical support and troubleshooting independently

Your Experience

• Business / Engineering / Technical background: Proven experience in technical project management, business requirements analysis, systems integration, or a related technical field.
• Oil and Gas Expertise: Knowledge of upstream and midstream oil and gas operations, data systems, reporting and regulations, and workflows.
• Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to communicate and resolve technical issues.
• Project Management: Demonstrated ability to manage and deliver projects on time, including providing training and building reports or dashboards.
• Client Interaction: Experience in a customer-facing role, ideally in customer success, technical support, or consultancy.
• Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

Who You Are

• An interest in solving complex problems relating to reducing carbon emissions in the energy sector.
• Desire to work in a fast-paced startup environment.
• Creativity to find solutions and difficult compromises in balancing the problems, the pace, and the customer experience.
• Possess an understanding and desire to learn more regarding technical project delivery, product design, marketing, and strategic account management.

Why SensorUp?

• Unlimited PTO
• Company Equity
• Flexible Work Schedule
• Remote-first
• Group Insurance
• Medical, Dental & Vision
• Life & ADD
• FSA

Salary ranges are determined by the role and level required for the position. Factors including job-related skills, experience, relevant education or training and location determine individual pay. The position is also eligible for equity, bonus, and participation in our total rewards package in your region.

SensorUp is an equal employment opportunity employer. We welcome and encourage applications from everyone regardless of race, colour, gender identity, gender expression, age, ancestry, place of origin, ethnic origin, citizenship, creed, sex, record of offences, marital status, family status or sexual orientation, religion, veteran or military status, or mental or physical disability status. In fact, it’s our diversity that makes us who we are. You belong here! If your experience and interests match with some of the above, we want you to apply. We believe in achieving great things and to accomplish that we must bring together a diverse set of people with different backgrounds, perspectives, and skills to create solutions that work for all.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.