Senior Accountant, Revenue and Billing Operations



Accounting & Finance, Operations
Redwood City, CA, USA
Posted on Saturday, April 6, 2024
Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.
Reporting to the Revenue Manager, the Senior Accountant, Revenue and Billing Operations will play a major role in our Order to Cash process ensuring operational excellence in accuracy of customer invoicing, cash receipts and providing excellent service to both our external and internal customers. This includes invoicing, responding to customer questions and escalations, and assessing and processing billing adjustments.
In addition, the Senior Accountant, Revenue and Billing Operations will perform critical monthly revenue close duties including recording journal entries, reconciling balance sheet accounts and preparing internal revenue reports as needed. The ideal candidate will be expected to exhibit a high degree of being detail oriented, be self-motivated, results driven, and ability and focus to research root causes as problems arise. The role is a hybrid role based at the Company’s headquarters in Redwood Shores, CA.


  • Prepare and send monthly invoices to customers
  • Investigate and respond to customer billing inquiries
  • Coordinate with internal stakeholders to facilitate accurate, timely, and complete resolutions on outstanding matters impacting invoicing
  • Execute monthly revenue and accounts receivable close procedures, ensuring accurate results are delivered timely for reporting in accordance with US GAAP
  • Responsible for account reconciliations and analyses
  • Prepare reports provided to Finance/Sales/Operations
  • Support audit deliverables and help coordinate with auditors during the year-end audit
  • Calculate and substantiate reserve balances
  • Assist with special projects as needed by Management
  • Drive continuous process improvement initiatives and implement scalable solutions to improve billing accuracy and collection processes

Technical Skill Requirements

  • Bachelor’s Degree in Accounting or Finance
  • 4+ years of work as an accounting professional
  • Strong understanding of US GAAP principles and controls governance

Additional Skills

  • Excellent critical thinking, analytical and communication skills
  • Strong Excel and Google Sheets skills
  • NetSuite experience preferred
  • A solutions-oriented team player and effective communicator with all levels of management and cross functional organizations
  • Strong organizational skills and ability to meet tight deadlines
  • Positive attitude and willingness to collaborate with team members on various assignments, regardless of their level of complexity
  • Strong attention to detail and accuracy
The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $95k-120k
Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.