Customer Project Manager



Customer Service, Operations
United States · Remote
Posted on Monday, June 3, 2024

The Customer Project Manager is responsible for managing and coordinating battery energy storage system installation and commissioning projects with a focus on quality, on-time delivery, and high customer satisfaction. The position may be performed remotely from home or onsite in headquarters in Tualatin, OR.

Customer Project Manager Job Duties:

  • Manages and coordinates to ensure completion of battery energy storage system installation and commissioning projects
  • Key point of contact for the customer and stakeholders and responsible for the project from inception to completion including post project feedback and evaluation
  • Support project planning from pre-sales through post sale installation and commissioning
  • Cooperates and works closely with internal and external stakeholders associated with the project
  • Responsible for developing project budget prior to sale and managing to the quoted budget through project completion
  • Maintains regular communication of project status and potential material changes to the technical requirements, project timeline or budget to ZincFive management
  • Supports the integration, planning and execution with 3rd party equipment
  • Ensures a smooth and professional transfer of the project to the designated long term service organization
  • Cooperates closely with other stakeholder Project Managers to provide mutual support where necessary
  • Organizes and facilitates meetings in order to ensure a smooth project execution.
  • Contributes best practices to the corporate project management function including processes and SOP’s
  • Organizes Pre-delivery Inspection or Factory Acceptance Test visits
  • Visits assigned projects in the field, up to 50% of his/her time
  • Provides technical support/advice to customers/stakeholders either directly or by coordinating company subject matter experts
  • Maintains a database of all project records
  • Cooperates closely with Sales, Marketing, Operations, Service and Engineering and ensures a successful project completion

Job Requirements:

  • Bachelor’s degree in electrical engineering, power systems or a related field, or equivalent years of experience
  • Minimum 3 years of experience in customer project management for power systems or data center background
  • Excellent customer management skills for both verbal and written communication
  • Proficient in Microsoft Office and Project as well as other software required for project management
  • Organized with attention to detail
  • Excellent time management and organizational abilities
  • Excellent interpersonal skills
  • Ability to work with multiple stakeholders to manage projects to completion
  • Ability to coordinate efforts of various teams to provide the right skills at the right time for successful project management
  • Experience with and ability to manage project change management and risk mitigation


  • PMP certification

Physical Requirements and Working Conditions:

  • Work involves extended periods of sitting at a computer, some repetitive motion, and lifting up to 15 pounds occasionally
  • Ability to travel by air, train, bus and car
  • Normal and home office environment

Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role.

In addition, the successful candidate for this position will become eligible for a comprehensive set of outstanding benefits, including medical, dental, vision, life insurance, 401k, paid sick time, paid time off for vacation, paid holidays, paid community service days, professional/personal learning program, and applicable state/federal paid family leave.

ZincFive is committed to employing a diverse workforce. As an Equal Opportunity and Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. We maintain a safe workplace and perform pre-employment testing. ZincFive is a participant in E-Verify and receives employment authorization of new hires through Social Security and the Department of Homeland Security databases.