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Job Summary: IT Support is the primary Point of Contact for all IT related questions at the user level, responding to user needs in a timely manner while ensuring Qnergy’s computer systems are running smoothly.

Responsibilities:

• IT Procurement: Assist in software and hardware procurement, releases and rollouts and communication to the end users.
• Installing and configuring: Installing computer hardware, software, and operating systems, and configuring hardware and software
• Administration and Maintaining: Monitoring and maintaining computer systems and networks, and updating drivers; performing regular computer maintenance
• Troubleshooting: Analyzing, diagnosing, and solving hardware or software faults, and troubleshooting network problems
• Supporting: Helping users set up systems, resolve issues, and answer questions; providing remote or in-person support to customers or employers, including over the phone, in person, or via chat
• Evaluating: Assessing the compatibility of products like computers, software, and accessories
• Training: Developing materials to train others on technical topics
• Compliance: Participate in audits and compliance activities as the need arises.
• Enterprise-wide support: Provide local support to other IT functions without site presence.
• Provide remote support to other Qnergy locations and deployed field service personnel.

Education & Experience:

• Associate degree or equivalent; MCSE – Desktop Infrastructure or equivalent; HP, Dell or equivalent desktop/laptop certification.
• 4+ years of meaningful experience in onsite IT support.
• Hands-on experience with helpdesk systems, Windows workstations, MS Active Directory, VPN, Anti-virus, SCCM patching, and MS Office applications.
• Familiarity with IT technologies such as networking, servers, databases, security, and applications.
• Proficiency in system administration and user documentation. Knowledge, Skills, and Abilities

Requirements:

• Knowledge of basic computer hardware, including installation and troubleshooting.
• Experience with desktop and server operating systems.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Strong documentation skills.
• Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed with a keen attention to detail.
• Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment.

Physical Requirements:

• Some lifting up to 40 pounds may be required.
• Regular use of a computer keyboard is required.
• Employee regularly sits for a number of hours per shift.
• This position requires the employee to be present in the office or on the job site, and therefore, attendance is an essential function of this position.