Service Technician - I/II
Aeroseal
SERVICE TECHNICIAN – I / II
SUMMARY:
Aeroseal is looking for a Service technician I / II who will assist us in our mission by providing technical support via phone, video and perform repairs in shop and the field.
QUALIFICATIONS/REQUIREMENTS:
- Outstanding customer service skills via phone, email, and in person.
- Excellent verbal and written communication skills; able to work collaboratively across internal teams and disciplines.
- 2 or 4 Year Degree in Engineering or Engineering Technology (Mechanical or Electrical) or equivalent technical trade experience (Electro-Mechanical Tech, HVAC Service Tech, construction industry).
- Proficient in troubleshooting using mechanical drawings and electrical wiring diagrams.
- Should be detail-oriented and organized, with strong analytical and problem-solving abilities.
- Effective time-management skills to complete projects per committed customer expectations.
- Adept at using technology – measuring instruments, computers, Windows, Apps, MS Office tools, and a basic understanding of troubleshooting of hardware, software and firmware issues.
- Should be excited to embrace new technology including using AI tools for driving improvements in support content and delivery.
- Flexibility to be available on call (phone) for after hours and holiday support.
RESPONSIBILITIES:
- Provide technical support via phone, video, and text for troubleshooting field issues and performing equipment repairs.
- Manage repair work with attention to timelines and customer follow-up, ensuring issues are resolved and cases are closed efficiently.
- Utilize ERP and CRM systems for generating quotes, managing inventory, and documenting support calls.
- Collaborate with other staff and departments to gather information and resolve technical issues.
- Develop and maintain comprehensive product and application knowledge for all Aeroseal product lines.
- Participate in the Tech Support rotation, handling after-hours dealer technical support needs via phone and email during evenings and select weekends.
- Engage in special initiatives such as creating support videos, setting up ticketing systems, and updating knowledge base documents.S
The estimated pay range for this role is $55,000 to $65,000. Actual pay is based on various factors including, but not limited to, the successful candidate’s experience, skills, knowledge, and job location. Please note that the compensation details listed in role postings reflect the base salary and do not include bonuses or benefits.
In addition, Aeroseal offers a comprehensive benefits program including:
- Robust insurance package including medical, dental, vision, short and long-term disability, and life insurance through a national insurance provider. Mental Health resources available at no cost to employee.
- 401K with employer match above similar benchmarked companies.
- Paid parental leave.
- Company stock options with a tangible stake in our success.
- On-site fitness center with weekly group training and yoga instruction
- Growth Mindset Learning Reimbursement including tuition and book reimbursement.
- Flexible PTO program.
- Dog-friendly workplace.
- Positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
ABOUT AEROSEAL:
Aeroseal is one of the fastest-growing clean technology companies in the U.S. and currently has a presence in 27 countries and all 50 states across the U.S. Our technology has sealed nearly 200,000 projects and saved nearly $2 billion in wasted energy! We were recently certified as a “Great Place to Work” and would love for you to join us on our mission! Joining the Aeroseal team means becoming part of a dynamic, forward-thinking community dedicated to innovation, excellence, and environmental responsibility. As a rapidly growing company, there are ample opportunities for professional development and advancement.
Aeroseal is an innovative company at the forefront of revolutionizing energy efficiency and indoor air quality in buildings worldwide. As a leader in the HVAC (heating, ventilation, and air conditioning) industry, Aeroseal is committed to pioneering solutions that address critical challenges in residential, commercial, and industrial settings.
At Aeroseal, we believe in harnessing cutting-edge technology to make a meaningful impact on global sustainability efforts while enhancing the comfort and well-being of individuals everywhere. Our patented Aeroseal duct sealing technology has transformed how buildings manage airflow, reducing energy consumption, improving indoor air quality, and ultimately lowering utility costs.
If you're passionate about making a difference, driving innovation, and shaping the future of sustainable building technologies, Aeroseal is the place for you. Join us in our mission to reduce the world’s carbon emissions by 1 gigaton annually. Apply now and be a part of something truly transformative.
Aeroseal, LLC. is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are dedicated to fostering an inclusive and diverse workforce and encourage applications from all qualified candidates, including those with diverse backgrounds and those with disabilities, in accordance with applicable law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the application and hiring process. For questions and/or requests for reasonable accommodations, please reach out to Jennifer Belford, HR Talent Acquisition Partner, at Aeroseal.